Terms & Conditions

By accessing and using this site you are agreeing to be legally bound by the following terms and conditions.

Pennywell Farm may change these terms and conditions at any time by posting changes online. Please review these terms regularly to ensure you are aware of the latest changes. Your continued use of this site after changes are posted means you agree to be legally bound by the updated and/or amended terms and conditions.

These terms and conditions shall be governed by and construed in accordance with English law.

Return Ticket Terms

For Wet Weather Return tickets and any other return ticket offers throughout the season, the return ticket will only apply and be valid for the same individuals who visited on the first visit. The tickets are named and you must bring proof of ID and your postcode with the return ticket when you visit. You must keep the ticket, unfortunately without it, you will be refused entry.

Use of this site

You may not copy, reproduce, republish, download, post, broadcast, transmit or make available to the public any content from this site without the prior written permission of Pennywell Farm. This includes adapted, altered or derivative work.

You agree to use this site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use of the site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person or transmitting obscene or offensive content.

Disclaimers and Limitation of Liability

The content provided on this site including the information, names, images, pictures, logos and icons regarding or relating to Pennywell Farm, its products and services, is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Under no circumstances will Pennywell Farm be liable for any loss of data, loss of revenue or anticipated profits, loss of business, loss of opportunity, loss of goodwill or injury to reputation, losses suffered by third parties or any indirect, consequential or exemplary damages arising from the use of this site regardless of the form of action.

Pennywell Farm does not warrant that service of our content will be uninterrupted or error free or that any content is free of viruses or bugs.

Intellectual Property

The names, images and logos identifying Pennywell Farm and their products and services are subject to copyright, design rights and trade marks. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Pennywell Farm.

External Links

This site contains links to web sites operated by third parties.Pennywell Farm does not have any influence or control over any Third Party Web sites and, unless otherwise stated, is not responsible for and does not endorse any third party web sites or their availability or contents including any views or opinions expressed within these sites.

Refund Policy

All admission tickets are non-refundable.

If you wish to change the date of your tickets, you must re-book your tickets online for the new date required, and then email [email protected] with both your new and original order ID numbers to apply for a refund. Please note that your booking fee will not be refunded, and it can take 5-10 days for the refund from our payment system to show in your accounts, depending on your bank. In the case that another date is unavailable, then you are unable to change the date of your tickets.

If we are forced to close, or fail to run an experience/event for our visitors, we will refund the cost of tickets, but the booking fee will remain non-refundable.