Season Ticket Terms and Conditions

-A valid Season Ticket must be shown on admission to gain entry to the farm, no Ticket no admission. 

-Your named Season Ticket is only valid for the named person and is not transferable. 

-The Guest Ticket is for one Guest accompanied by a named Season Ticket Holder. 

-All Group Saver Season Tickets come with 4x Named tickets and 1x Guest ticket. The named tickets can be used for either 2 adults and 2 children (aged 3-15 years), or 1 adult and 3 children (aged 3-15 years). 

-All Season Tickets will have a photo of the user stored on our system. If the user does not match the photo then we reserve the right to refuse entry. 

-You will need to bring ID with proof of name and address to use your card when you visit. 

-All Season Ticket holders must book online and in advance. You will not be admitted if you have not booked your space online. 

-Season Tickets offer admission at a hugely discounted price and therefore cannot be used in conjunction with any other offer. 

-Lost, stolen, or forgotten Season Tickets can be replaced for a cost of £10.

-Lost vouchers cannot be replaced. 

-If you can no longer make a booking, you must notify us by emailing info@pennywellfarm.co.uk. Please note that there may be a charge for bookings that you do not attend if you have not notified us.

Platinum Group Saver Season Tickets T&C's

-Unlimited access to the farm during normal opening times from 15th February until 2nd November 2025.

-50% discount on all food, drink, and gift shop purchases when you top up and use your prepaid platinum Season Ticket Card. You must top-up your card to claim this discount. Your card balance must cover the whole cost of your purchase - you may only pay the remaining cost with your debit/credit card if this cost is below £5. Your prepaid balance is non-refundable. Once your Season Ticket has expired, any remaining balance will be canceled and the gift card will be void. 

-Discount not valid on any ticket or animal purchases. 

Gold Group Saver Season Tickets T&C's

-Unlimited access to the farm during normal opening times from 15th February until 2nd November 2025.

-10% discount on all food, drink, and gift shop purchases when you top up and use your prepaid gold Season Ticket Card. You must top-up your card to claim this discount. Your card balance must cover the whole cost of your purchase - you may only pay the remaining cost with your debit/credit card if this cost is below £5. Your prepaid balance is non-refundable. Once your Season Ticket has expired, any remaining balance will be canceled and the gift card will be void. 

-Discount not to be used on any ticket or animal purchases. 

Silver Group Saver Season Tickets T&C's

-Unlimited access to the farm during normal opening times. Excluding the following dates: 

   - February Half Term: Saturday 15th - Sunday 23rd February (inclusive) 

   - Whitsun Half Term: 24th May - 1st June (inclusive)

   - 25th October - 2nd November (inclusive) - Your silver season tickets expire on Friday 24th October 2025 at 4pm

-5% discount on all food, drink, and gift shop purchases when you top up and use your prepaid silver Season Ticket Card. You must top-up your card to claim this discount. Your card balance must cover the whole cost of your purchase - you may only pay the remaining cost with your debit/credit card if this cost is below £5. Your prepaid balance is non-refundable. Once your Season Ticket has expired, any remaining balance will be canceled and the gift card will be void. 

-Discount not valid on any ticket or animal purchases. 

Stand Alone Tickets T&C's

-Unlimited access to the farm during normal opening times from 15th February until 2nd November 2025.

-5% discount on all food, drink, and gift shop purchases when you top up and use your prepaid Season Ticket Card. You must top-up your card to claim this discount. Your card balance must cover the whole cost of your purchase - you may only pay the remaining cost with your debit/credit card if this cost is below £5. Your prepaid balance is non-refundable. Once your Season Ticket has expired, any remaining balance will be canceled and the gift card will be void. 

-Discount not valid on any ticket or animal purchases.